At the recent Satellite 2019 and the AIX 2019 conferences, there were many discussions centered on enhancing the passenger experience and, in the process, monetizing what is still today relatively low returns on IFC investments by airlines.
The largest commercial airlines offer inflight connectivity on some portion of their aircraft. In fact, most of them have some form of connectivity in service or under contract across their fleet, if not on the majority of their aircraft.
…a trend for airlines to increasingly want control of the IFC running on their aircraft. They want the ability to brand the online experience, use it to build passenger loyalty and test pricing options, such as a set IFC fee per flight in “Is the Aero Market Ready for Takeoff?”
Service Quality & SLAs Key to Enabling “Smart(er) Planes” and $37 Billion over Next Decade Cambridge, MA – September 10, 2018– NSR’s Aeronautical Satcom Markets, 6th Edition report forecasts inflight connectivity will generate $37 billion by the end of 2027 with quality of service and measuring the passenger experience as critical issues for the market.
NSR’s Analysis Reveals that Airlines will Take IFC Controls. Despite the common notion that WiFi is free, there remain ‘havens’ where it is still a fee-based service. In-flight connectivity (IFC) is one such market, and recent news shows it will remain a paying service for many passengers as more airlines takes control over it. Directing.